Frequently Asked Questions

Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery times depend on your location:

  • Canada: 5–10 business days
  • USA: 7–14 business days

For full details, see our Shipping Policy.

How can I track my order?

Once your order ships, you will receive an email with a tracking number. Use this number to monitor your shipment's progress. If you have not received a tracking email, please check your spam folder or contact us at customerservice@m0dernday.com.

Do you ship internationally?

We currently ship to Canada and the United States. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for defective, damaged, or incorrect items. Items must be unworn, in original condition, and reported with photos. For full details, see our Return & Refund Policy.

How do I start a return?

Email us at customerservice@m0dernday.com with your order number and photos of the item. Our team will respond within 1–2 business days with return instructions.

When will I receive my refund?

Once your return is received and approved, refunds are issued to your original payment method within 10 business days. Your bank may take an additional 5–10 business days to process the refund.

Can I exchange an item?

We do not offer direct exchanges. Please return the original item for a refund and place a new order for the item you want.

Orders & Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure methods displayed at checkout. See our Payment Policy for full details.

Can I cancel or modify my order?

If you need to cancel or change your order, please contact us as soon as possible at customerservice@m0dernday.com. We process orders quickly, so we cannot guarantee changes once an order has been placed.

Are taxes included in the price?

Applicable taxes are calculated and displayed at checkout. International orders may be subject to additional customs duties and import taxes.

Products

Are your product images accurate?

We make every effort to display product colours and details as accurately as possible. However, actual colours may vary slightly due to differences in screen displays and lighting conditions.

Do your products come with a warranty?

Our products are covered by our 30-day return policy for defective or damaged items. If you receive a product with a manufacturing defect, please contact us and we will resolve it promptly.

Contact

How can I contact M0DERNDAY?

You can also reach us through our Contact Us page.